Please send your change to [ contact@dorose.de ] within 12 hours of ordering.
Note: For packages that have already been sent, please contact the logistics service provider directly.

We accept cancellation requests via email within 12 hours.
Important: For shipped items, please use our return procedure (return shipping costs are at your expense).

You will automatically receive a shipping confirmation with a DHL tracking link.

Please check:
✓ Email address for typos
✓ Spam folder
If you have any problems, please request a new shipment at [ contact@dorose.de ].

Processing time: 1 business day (Monday-Friday, excluding holidays)

Primary shipping from Germany.
If stock is insufficient, we may ship from warehouses in other countries.

For details see [ Shipping Overview ]

You will receive all shipments by email with:
✓ Tracking number
✓ Estimated delivery date
✓ Direct link to the tracking page

Please immediately:

Damage photos (item + packaging with ID number)

Contact us by email
No return possible without prior notice!

✓ 30 days right of withdrawal from receipt
✓ Originally packaged goods
✓ Complete return for sets/gift items
✗ Excluded: Personalized items/vouchers
Costs for own errors: Customer

Please note: [About Returns ]

Accessibility:
📧 Email: [ contact@dorose.de ]
⚠️ Weekend work: No support on public holidays

Urgent delivery problems?
Contact directly:
DHL Hotline: 0228 4333112 (Germany)
[International Service Centers]

Legal Notice:
• According to § 312g BGB, statutory cancellation periods apply
• Consumer dispute resolution: EU ODR platform